UAE Data Protection Compliant

Privacy Policy

Last Updated: January 2026 • Governed under UAE Federal Decree-Law No. 45 of 2021

1. Commitment to Customer Privacy

UAE Vapor Hub (“we”, “our”, or “us”) is dedicated to safeguarding the privacy and personal data of our customers in Dubai, Abu Dhabi, Sharjah, Ajman, and across the United Arab Emirates. This Privacy Policy details the types of personal data we collect, why we collect it, how it is secured, and your rights under the UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection.

2. Information We Collect

To process and deliver your orders swiftly via Cash on Delivery (COD) or Card on Delivery, we collect minimal and necessary information:

  • Contact Information: Full name, phone number (used for delivery driver coordination and WhatsApp delivery pin sharing), and optional email address.
  • Delivery Address: Street address, apartment/villa number, city/Emirate, and optional delivery notes to guide our courier.
  • Order Details: Products selected, preferred flavor/color attributes, purchase type (Single unit or Box of 10), and order reference number.
  • Age Verification Status: Self-declared confirmation of being 18 years of age or older as required by UAE anti-tobacco regulations.

3. Local Storage & Guest Shopping Convenience

We believe in friction-free shopping without requiring mandatory customer account creation. To offer this seamless guest experience, our website uses your browser's modern localStorage to store:

uvh_cartMaintains your active shopping cart items, flavor choices, and quantities across browser sessions.
uvh_wishlistSaves your favorite vape devices for quick access on future visits.
uvh_billing_infoPre-fills your delivery address on checkout to save you time when placing repeat orders.
uvh_age_verifiedRemembers your 18+ age verification so you are not interrupted repeatedly.

You can clear these keys at any time via your browser settings without affecting site functionality.

4. How We Use Your Information

Your information is used strictly for legitimate fulfillment and communication purposes:

  • Processing, assembling, and packaging your vape order at our UAE fulfillment hub.
  • Dispatching your parcel with our courier riders and allowing direct communication for live delivery pin location confirmation.
  • Sending order status confirmations and tracking links.
  • Providing responsive customer support via WhatsApp or email.
  • Complying with statutory reporting and UAE consumer protection requirements.

5. Zero Third-Party Advertising Sharing

We never sell, lease, trade, or distribute your contact details or address to third-party advertisers, data brokers, or marketing syndicates. Your data is shared exclusively with our internal fulfillment staff and verified delivery dispatch riders solely for completing your order.

6. Data Security & Storage

All interactions with our platform are secured with industry-standard 256-bit TLS/SSL encryption. Data stored in our production database is hosted in isolated, firewall-protected environments with multi-factor authentication restricted to authorized operations personnel.

7. Your Rights Under UAE Law

Under UAE Federal Decree-Law No. 45 of 2021, you have the right to request access to the personal data we hold about you, request corrections to inaccurate contact information, or request the erasure of your past order details from our active database.

To exercise any of these rights, please contact our privacy representative at privacy@uaevaporhub.ae or reach our support team on WhatsApp at +971 50 123 4567.