Terms & Conditions
Last Updated: January 2026 • Applicable to all purchases made on uaevaporhub.ae
Mandatory 18+ Age Restriction Notice (UAE Federal Law No. 15 of 2009)
By accessing our website and placing an order, you represent and warrant that you are at least 18 years of age. Nicotine is an addictive chemical. Delivery couriers strictly reserve the right to inspect physical Emirates ID or passport upon parcel handover. Orders to underage recipients will be immediately confiscated and cancelled.
1. General Provisions & Acceptance
These Terms and Conditions constitute a legally binding agreement between you (“Customer” or “User”) and UAE Vapor Hub (“Company”, “we”, or “us”) concerning your access to and use of uaevaporhub.ae. By navigating our catalog or submitting an order, you confirm that you have read, understood, and agreed to all terms specified herein.
2. Product Authenticity & ESMA Standards
All products listed on our store — including disposable e-shishas, pod kits, vape juices, and replacement coils — are 100% genuine and sealed in manufacturer packaging. Our inventory conforms strictly to the technical regulations set forth by the Emirates Authority for Standardization and Metrology (ESMA) under the ECAS certification scheme.
3. Pricing, Taxes & Currencies
- All prices are displayed in United Arab Emirates Dirhams (AED) and include statutory Value Added Tax (VAT) where required.
- We reserve the right to revise prices, discounts, promotional offers, and bundle options at any time without prior notice.
- Promotional discounts applied to Single or Box orders are valid only while supplies last or during stated promotional periods.
4. Payment Terms & Cash on Delivery (COD)
We provide convenient payment options upon physical arrival of your order:
- Cash on Delivery (COD): Accepted across all 7 Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain). Please ensure exact change is available whenever possible.
- Card on Delivery: Mobile POS terminals accepting Visa, Mastercard, Apple Pay, and debit cards are supported for deliveries inside Dubai, Sharjah, and Ajman.
- Payment must be completed in full before the courier releases physical possession of the sealed package.
5. Order Dispatch, Delivery & Location Pins
To ensure lightning-fast 30–120 minute express delivery in Dubai, Sharjah, and Ajman, customers are required to provide an accurate phone number capable of receiving WhatsApp messages or phone calls. Couriers will contact you to confirm the live Google Maps pin prior to arrival.
Orders of 300 AED or more qualify for FREE delivery across the UAE. Orders below 300 AED incur a standard 30 AED delivery fee.
6. Hygiene, Returns & Replacements Policy
In accordance with UAE health and sanitary standards, oral inhalation products, opened e-liquids, and unsealed disposable devices cannot be returned or refunded once unsealed.
Dead on Arrival (DOA) Guarantee: If an electronic device has a manufacturer defect upon immediate unboxing, you must report the issue within 24 hours of delivery via WhatsApp (+971 50 123 4567) accompanied by video evidence and original packaging. Verified factory defects will receive an immediate free replacement.
7. Limitation of Liability & Governing Law
UAE Vapor Hub will not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of nicotine products. Vaping products are not intended to diagnose, treat, cure, or prevent any illness.
These Terms and Conditions shall be governed by and construed in accordance with the federal laws of the United Arab Emirates and the local laws of the Emirate of Dubai. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai.